1. 30-Night Guarantee (first order)
Use HAP every night for 30 nights. If you don’t notice a difference in your breathing or sleep, we’ll refund your first order in full.

• Applies to your first order from livehap.com, one claim per customer.
• Email hello@livehap.com within 35 days of your order date with your order number and a line on how it went. The extra 5 days cover delivery.
• No need to return the product.
• If your first order was a subscription, claiming the guarantee also cancels your future deliveries.

2. Change of mind (any order)
You can return unopened packs within 30 days of delivery. Email hello@livehap.com with your order number and we’ll send return instructions and our Singapore return address. Return postage is paid by you.

3. Damaged, defective or wrong items
Email hello@livehap.com within 7 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, and we cover any return postage.

4. Subscriptions
You can skip, pause or cancel anytime before your next order processes. Cancelling stops future deliveries but doesn’t refund an order that has already been placed, unless it’s covered by sections 1–3.

5. Digital products
Digital downloads such as the Breath Reset Checklist can’t be refunded once downloaded.

6. Free gifts
Free items (trackers, guides, bonus strips) don’t need to be returned and don’t affect your refund.

How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.

Questions? Email hello@livehap.com or WhatsApp +65 8557 2253.